CARING FOR YOUR TIMBER

Care & Maintenance Guide

Our furniture and joinery pieces are finished with a high-quality matte water-based clear coat, designed to protect the timber while retaining a natural, low-sheen appearance. With the right care, your piece will age beautifully over time.

Daily & Routine Cleaning

For regular cleaning:

Wipe with a soft microfibre cloth
Use warm water or a light spray of Bona Wood Floor Cleaner (spray cleaner only – not polish)
Wipe gently and dry the surface if needed

This is all that’s required for day-to-day care.

Spills & Marks

Wipe spills promptly to avoid staining
Avoid leaving moisture, heat, or liquids on the surface for extended periods
Use coasters, placemats, and trivets where possible

Stubborn Marks (Food, Light Scuffs, General Grime)

If a mark does not come off with normal cleaning:

Use a slightly damp microfibre cloth
Add a tiny drop of mild dishwashing liquid
Gently wipe the affected area
Rinse with clean water and dry immediately

Do not scrub or use excessive pressure.

Ink, Permanent Marker & Dye Stains

Permanent marker, ink, dye, paint, or similar stains should not be treated with household cleaners or solvents.

These marks may penetrate the finish and require professional repair.

What NOT to Use (Important)

Do not use the following on Timber Assembly furniture:

Furniture polish or “reviver” products
Wax or oil-based cleaners
Silicone-based sprays (e.g. aerosol furniture sprays)
Abrasive cleaners or pastes
Citrus / orange oil cleaners
Vinegar, alcohol, acetone, or solvent cleaners
Scouring pads or abrasive sponges

These products can permanently damage the finish or affect future refinishing.

Long-Term Care & Refreshing

Our finish system is designed to be repairable and refreshable.

If your piece shows wear over time or you would like it refreshed, Timber Assembly can advise on:

Localised repairs
Professional re-coating
Finish maintenance options

Please get in touch before attempting any aggressive cleaning or repairs.

PROTECTING YOUR TIMBER

At TIMBER ASSEMBLY, we believe that proper care for your timber furniture is essential for longevity. Our pieces are crafted with a high-quality matte water-based clear coat that protects the timber while allowing it to breathe. Regular maintenance will ensure your furniture retains its beauty for years to come.

TIMBER DISCLAIMER

At Timber Assembly, we take pride in crafting high-quality handmade timber furniture. Our pieces are made from natural materials, meaning each one is truly unique.

Natural Movement & Environmental Factors

Timber is a living material that continues to respond to its environment even after being crafted into furniture. Changes in temperature, humidity, and exposure to sunlight can cause natural movement, such as expansion, contraction, or minor surface cracks. These are not flaws but natural characteristics of timber that add to its beauty and individuality. To minimize movement, we recommend keeping your furniture in a stable environment, away from direct heat sources, excessive moisture, and prolonged direct sunlight.

Unique Characteristics & Variations

Because timber is a natural material, no two pieces will ever be identical. Each item will have its own unique grain patterns, knots, color variations, and organic imperfections. While we strive to match your expectations and maintain consistency across our work, every piece will have its own distinct character. This uniqueness is what makes handmade timber furniture so special.

By purchasing from Timber Assembly, you acknowledge and appreciate these natural variations. We are committed to delivering high-quality craftsmanship and ensuring that your furniture meets your expectations while embracing the beauty of nature’s individuality. If you have any questions about care or maintenance, please feel free to contact us.

TERMS OF SALE

50% deposit payment required to commence and works and for quoted lead time to begin with final payment due with 7 days of completion.
Quotation valid for 30 days from date of invoice.
Lead time can be effected by suppliers. Unfortunately working with the beauty of timber comes with the inconsistency of supply of a natural product. If this is the case (which is rare!) we will be fully transparent with you about an updated lead time.
Holding charge of $10 per day after completion (unless specified completion date was organised prior to completion).
Interstate ordered pieces are to have final payment received prior to shipping with final completed photos provided.

CONSUMER RIGHTS

Timber Assembly complies with Australian Consumer Law. Consumer rights may differ for furniture used in commercial settings.

If a minor issue arises with your furniture, we will repair or replace the item as required by law. In the unlikely event of a major failure, you may be entitled to a refund or replacement.

Conditions and Exclusions:

1. We reserve the right to determine whether to repair or replace an item for a valid claim.

2. The following are not covered under warranty, as they result from natural processes or external factors beyond our control:

• Natural darkening of timber over time

• Movement or shifts in timber due to environmental conditions

• Surface dulling

• Scratches from regular use

3. Additional exclusions:

• Accidental damage caused by the customer

• Negligence, misuse, or improper care

• Failure to follow maintenance instructions, including using products other than the Osmo Maintenance Kit

• Unauthorized repairs or alterations

• Damage occurring during delivery that is not reported within 48 hours

• Natural imperfections such as grain variations, and movement due to climate changes

• Excessive weight placed on drawer runners

• Change of mind after purchase

4. Any claims must be reported within seven days of noticing the issue.

5. Our liability is limited to repairing or replacing the affected item and covering reasonable transport costs.

6. If a claim requires us to inspect an item in person or transport it back to our workshop, and the issue is found not to be our responsibility, the customer will be responsible for any call-out or shipping costs.